Thursday, May 12, 2011

Recruiting: Talent Pool vs Job Applicants

In Canada where the unemployment rate for skilled retail workers is less than 2%......the concept of simply posting a job opening and the masses of top talent will flood in to apply:
are simply gone.

Perhaps there are a few categories of retail jobs that still attract larger pools:
but overall:
These people are really applying to the "brand" of the firm
rather than the job itself.

Victorias Secret attracts applicants just from brand identifaction: it looks like a great product to be associated with. It looks like fun to work there.

Same with Apple Stores.

Its the corporate brand that has the pulling power for candidates these days:
the reputation of being fair: both to staff and customers
the excitement of representing a certain product
the prospect of growth and career upsides
the reputation of great compensation.


Candidates are attracted to the reputation of a firm long before they ever decide to apply: long before changing firms crosses their minds.

If all the above are satisfied: then its the ease of the application process that defines the moment the candidate puts his or her hat forward to apply.

The very day the thought crosses their mind: is the day they want to chase a new firm not when the company decides they will create a job posting.

Thats where having a talent pool rather than simply posting a job pays off.

Having a deep community of contacts waiting to be notified if company X opens for applicants is the most valuable commodity a recruiter has.

Instead of the old system of posting a fresh job: then grueling on through to source candidates or wait for cold applicants to find the news: today its about having a team of retailers already committed to the idea of working for company X.........who just need the nod and they are "in".

This is what on staff corporate recruiters usually cant accomplish. They arent paid to do this.

 Their goals are to find specific people to fill specific openings for their firm only..........not build networks of "friends" that they follow for years throughout their various moves in their retail careers........assisting and guiding.

In that sense they arent true "Facebook" style friends which means they arent full social media recruiters: even if thats the medium they use. But they are certainly wonderful at advancing the attraction of their brand to pull people towards them.

Contract recruiters usually have communities of retailers across every category and a variety of firms on "standby" waiting for the news flash: their company of interest is now on open call.

Candidates are committing first and foremost to which companies they are interested in joining.
Such confidential information is really only the property of trusted contract recruiters. People dont usually broadcast that information.

This is the critical difference between on staff recruiters and job postings vs contract recruiters.

There is just no way to compete with the depth of the talent pool developed by contract recruiters because their living depends upon not just how big and broad their candidate pool is; but how "excellent" they are as well.

.......especially those with highly developed  virtual skills can out-run regular recruiters by weeks and even months to market with best candidates..........because they already know who is available and wanting to work for your firm!

In todays market: simply Posting an Open Role: either on a job board or on social media is by far the slowest and least effective strategy at pulling in the candidates you want!












Wednesday, May 11, 2011

Real Time Retail Recruiting:

My new website should be up and running within the next week and one thing you will notice thats different from every other recruiting site is the Real Time Feature.

Everyone from clients to candidates will be able to simply click on the feature and receive real time answers to enquiries. On demand!

What a lot of HR is not fully grasping: is that Social Media for Recruiting is exactly that: SOCIAL

Its a two way dialogue created between people with shared interests. In this case: the desire to find the perfect career connections.

Its not about simply posting an available job on Facebook or LinkedIn as if they were just free job boards and the masses will flock to you. Many of you will have found out already thats a near waste of time in heavily recruited markets.

Its about creating meaningful dialogues with people you develop relationships with.

This requires openess and a true voice.

Thats right: Openess.

That means talking to both clients and candidates as friends on a first name basis.

Its about having a direct and open email access 24/7 for your HR purposes. No answering machine is required because the phone is never switched off: so to speak.

Anyone and everyone who wants to work at your firm should be able to send you a message with:

-no intermediary
-no screening or psychological testing
-no pre-qualifying
-no horrific contract like job postings
-no anonymous HR staff
-no blocked emails
-no blocked numbers

But just as : Friends of Your Brand: Just the way your Customers can Reach You!

Thats true social media working as a recruiting tool! A "John says to Mary: check out XXX company and I know Suzanne: she works with them"......and it all happens within a few minutes: Mary can click on my site: click Real Time: and someone is talking to Mary about company XXX......getting her hooked up.

Hooked Up: yes thats what recruiters really do: and not in the romantic sense: in the career sense.

Our real job is to act as social viaducts: to stream people towards connecting with each other.

Social Recruiting is Active Recruiting: Active Engagement: Active Involvement in the lives of the candidates: Active Brand messaging for the Clients. Actively make matches in real time.

Social Media Recruiting is digging into the fabric of corporate life. Those who do it: have access to the top candidates long before they ever even think of applying.

Like Zappos Agents: As a service agent: my role is to provide as much help to my clients and candidates as I can:
-keeping them abreast of latest retail news
-offering inspiration when discouraged
-finding lost cats: (no not really lost cats: but I would if asked!!!)

Whether or not I have a signed client doesnt prevent me from recommending firms to candidates.
If I know of a role that would suit perfectly a certain candidate: I "hook them up" for free.

Social Recruiting is all about building relationships with retailers on both sides of the fence: hirers and candidates........its just not a one way street.

It just amazes me that so many HR types still have blocked emails:
as if it was the 70s and talent was in a surplus situation.

I recently wrote one Director of Ops saying: Gosh I have lots of people who want to work for your firm: Where can they apply? Is there a person? An email? A number?  No reply........my email was then blocked instead.

Great social skills HR! You can be sure I now tell people: NOT to bother with that firm. Who wants to work for a Yesterday Company?

It further amazes me how many HR people think they exist outside of the paid recruiting industry and must block and defend from us as well.

How do you know the day you want a top Directors or VP role: that I wouldn't call you first?

Well I wont: because you are unfriendly........fatal personality for HR I would think.

Recruiters and HR departments must learn to work as one community........the community of talent.......the social community ...........

I have many great relationships now where firms will send me referrals for people they dont have roles for and vice versa......like Friends........Like Facebook Friends!

Live people. Live authentic voices. Live interaction. One Global Retail Village.

If you aren't in it: you will be shut out of the talent industry.

Social media IS  the new town square of 200 years ago. Whole new game. Whole new rules.

I invite everyone to come and play with my new website shortly:
its anything BUT a traditional recruiting website!!!